Refund & Cancellation Policy

Last updated: 14 September 2026

This policy explains how payments, cancellations and refunds work on GetSetSales, a platform operated by Digiturtle Marketing (OPC) Private Limited.

How payments work

GetSetSales is prepaid. You add credit to your wallet, and our platform fee is deducted from that balance for each message we deliver on your behalf. There is no subscription, no per-seat charge and no minimum commitment, so there is nothing to cancel on a recurring basis — if you stop using the service, you simply stop being charged.

Cancelling your account

You can stop using GetSetSales and close your account at any time by writing to support@getsetsales.in from the email address registered on the account. Closing an account disconnects your WhatsApp Business number from our platform; the number itself remains yours.

Refunds on wallet top-ups

• Unused balance. Wallet credit that has not been spent on messages is generally non-refundable. Where a refund is granted at our discretion, it covers only the unused balance, less any applicable taxes and payment-gateway charges.
• Failed or duplicate payments. If money was debited but the credit did not appear in your wallet, or you were charged twice for the same top-up, write to support@getsetsales.in with the transaction reference. Verified failed or duplicate payments are refunded in full.
• Billing errors on our side. If we deducted for messages we did not deliver, we credit the difference back to your wallet once verified.

What is not refundable

• Messages that were successfully submitted to and accepted by WhatsApp, including messages a recipient chose not to read.
• Charges billed to you directly by Meta for WhatsApp conversations — those are not ours to refund, and are governed by your agreement with Meta.
• Wallet balance consumed by campaigns you sent by mistake, or to the wrong list.

How to raise a request

Email support@getsetsales.in with your registered email address, the transaction reference and a short description of the problem. We acknowledge refund requests within 3 working days. Approved refunds are processed back to the original payment method within 7–10 working days, subject to your bank’s own timelines.

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