Privacy Policy

Last updated: 11 October 2026

GetSetSales is operated by Digiturtle Marketing (OPC) Private Limited ("we", "our", "us"), a company incorporated in India. We provide a platform that lets businesses send, automate, and manage WhatsApp campaigns. This policy explains what information we collect from you, how we use it, and the choices you have.

Information we collect

We collect information in three ways:

• Account information — name, phone number, email address, and password (stored as a salted hash, never in plain text) when you create an account.
• Business information — your WhatsApp Business Account details, phone numbers, message templates, and the contacts you upload or your customers message you from, when you connect a WhatsApp number to GetSetSales.
• Usage information — campaign activity, message delivery status, and login activity, collected automatically as you use the platform.
• Voice call records — where a business has WhatsApp calling enabled, we record that a call happened: the numbers involved, the time, how long it lasted, and which team member took it. We do not record call audio. No recording of any call is made, stored or retained by us.

How we use your information

• To operate the platform — sending your campaigns, running your automations, and showing you your own data.
• To bill you — usage-based billing against your prepaid wallet, and keeping a record of your top-ups.
• To secure your account — verifying your email, detecting suspicious login activity, and notifying you of sign-ins.
• To communicate with you about your account, such as verification codes, billing receipts, and service updates.

We do not sell your data, and we do not use your contacts' data for any purpose beyond delivering the campaigns and automations you configure.

Cookies and advertising measurement

Our website (getsetsales.in) and the GetSetSales app use the Meta Pixel, a small piece of code from Meta Platforms that sets cookies in your browser. It tells us, and Meta, when someone who saw our ads visits our pages, starts signing up, creates an account or connects a WhatsApp number. We use this only to measure and improve our own advertising, and to show our ads to people more likely to find GetSetSales useful. Meta processes this information under its own privacy policy.

• The Pixel is not used on your customers: messages, contacts and conversations in your account are never shared with Meta for advertising.
• You can block or delete these cookies in your browser settings, use a tracker blocker, or change how Meta uses this information for ads in your Facebook or Instagram ad preferences. GetSetSales works the same either way.

Third parties we work with

• Meta / WhatsApp Business Platform — every message you send through GetSetSales is delivered via Meta's WhatsApp Business Cloud API, and is subject to Meta's own data handling terms.
• Amazon Web Services (AWS) — our infrastructure (database, file storage, servers) runs on AWS. Your data is stored on AWS infrastructure in India (ap-south-1).
• PayU and Razorpay — wallet top-up payments are processed by PayU or Razorpay; we never see or store your card or bank details ourselves.
• Meta (advertising measurement) — the Meta Pixel described above, on our website and app.

Data retention

Message-level detail is retained for a limited period (currently 90 days) and then automatically deleted. Aggregate campaign statistics and billing records are retained for as long as your account is active, and as required for tax and accounting purposes thereafter. Contact lists you upload remain until you delete them or close your account.

Your rights

You can access, correct, or export your account data from within the platform at any time. You can request deletion of your account and associated data by contacting us — some records (such as payment and billing records) may be retained longer where required by law.

How to delete your data

Full instructions are on the Delete your data page. In short: email support@getsetsales.in from the address registered on the account, with the subject line Delete my data, telling us the business name and the WhatsApp number connected to it.

We verify the request is genuinely from the account owner, then within 30 days we:

• disconnect your WhatsApp Business Account from our platform — the number itself remains yours;
• delete your contacts, conversations, message history, campaigns, automations and uploaded files;
• delete your team members' accounts and their access;
• delete the access tokens we hold for your WhatsApp numbers.

We confirm by email once it is done. Payment and tax records are retained for as long as Indian law requires, and aggregate figures that identify no one may remain in our billing totals. Deleting your data here does not delete anything held by Meta about your WhatsApp Business Account — request that through Meta directly.

Grievance officer

In line with India's Information Technology (Intermediary Guidelines) Rules, complaints about the handling of your data can be raised with our grievance contact below. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

Contact

Questions or complaints about this policy can be sent to support@getsetsales.in.