Refund & Cancellation Policy

Last updated: 6 October 2026

This policy explains how payments, cancellations and refunds work on GetSetSales, a platform operated by Digiturtle Marketing (OPC) Private Limited.

How payments work

GetSetSales is prepaid. You add credit to your wallet, and our platform fee is deducted from that balance for each message we deliver on your behalf. There is no subscription and no minimum commitment, so there is nothing to cancel on a recurring basis — if you stop using the service, you simply stop being charged. Optional add-ons (calling packs, extra team seats, contact packs and AI credits) are one-off purchases that do not renew automatically.

GST

GST not currently applicable. GST will be charged as applicable upon GST registration. Until then, no GST is added to a top-up or an add-on, and the amount you pay is the amount credited.

Cancelling your account

You can stop using GetSetSales and close your account at any time by writing to support@getsetsales.in from the email address registered on the account. Closing an account disconnects your WhatsApp Business number from our platform; the number itself remains yours.

Refunds on wallet top-ups

• Unused balance. Wallet credit that has not been spent on messages is generally non-refundable. Where a refund is granted at our discretion, it covers only the unused balance, less any applicable taxes and payment-gateway charges.
• Failed or duplicate payments. If money was debited but the credit did not appear in your wallet, or you were charged twice for the same top-up, write to support@getsetsales.in with the transaction reference. Verified failed or duplicate payments are refunded in full.
• Billing errors on our side. If we deducted for messages we did not deliver, we credit the difference back to your wallet once verified.

AI credits

AI credits are bought in packs and pay for the optional AI add-on. Credits do not expire: any you have not used stay in your account until you use them. They are non-refundable, whether used or unused. If money was debited but the credits did not appear in your account, or you were charged twice for the same pack, write to support@getsetsales.in with the transaction reference; verified failed or duplicate payments are refunded in full.

What is not refundable

• AI credits, whether used or unused. They do not expire, so unused credits remain yours to use.
• Messages that were successfully submitted to and accepted by WhatsApp, including messages a recipient chose not to read.
• Charges billed to you directly by Meta for WhatsApp conversations. Meta sets these and bills them to the payment method on your own WhatsApp Business Account — the money never passes through GetSetSales, so there is nothing for us to refund. They are governed by your agreement with Meta, and queries about them go to Meta.
• Wallet balance consumed by campaigns you sent by mistake, or to the wrong list.
• Wallet balance consumed, or Meta charges incurred, through your account by someone using your login or API key — including where that person was not authorised by you. Tell us at support@getsetsales.in the moment you suspect this and we will help you secure the account, but messages already delivered cannot be recalled and balance already spent cannot be recovered.

Where we do owe you something, our liability is capped at the unused wallet balance in your account — see the Terms & Conditions for the full position.

How to raise a request

Email support@getsetsales.in with your registered email address, the transaction reference and a short description of the problem. We acknowledge refund requests within 3 working days. Approved refunds are processed back to the original payment method within 7–10 working days, subject to your bank’s own timelines.

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