Start with an opted-in audience, an approved template and a small test.
Open Contacts and import your customer CSV. Check country codes, column mapping and duplicate numbers. Use tags to create a focused audience.
Only include customers who have agreed to receive these messages. Purchased lists are not a useful starting point.
Open Templates to find or prepare the message. Select the appropriate category, add the content and submit it for Meta’s review where needed.
Approval time varies. Do not schedule your launch around an assumed approval deadline.
Open Campaigns and choose New campaign. Select the connected number, audience and approved template. Map variables to the right contact fields and review the message.
Send a small test to your own opted-in test contacts before a larger launch. Check names, links and formatting.
Choose send now or schedule after reviewing the audience, estimated cost and timing. Track delivery, reads and replies on the campaign results page.
Open the Inbox to answer customers. A campaign is the start of a conversation, so plan who will handle replies.
Product preview with example data
Set up your first automation with a dedicated guide and product walkthrough.
Set up your first automationCreate your free account, connect the WhatsApp number you already use, and send your first message today. Your first 100 messages carry no platform fee. Meta charges apply separately.
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