Questions, answered.

Yes. GetSetSales runs on the official WhatsApp Business Platform, so you connect your own WhatsApp Business Account and number. It stays under your ownership and you can disconnect it at any time.

If it is on the WhatsApp Business app, yes: choose “Existing WhatsApp Business app number” when you connect, and you keep using the app on your phone while the same number works in GetSetSales. Your contacts and up to six months of chats come across. You need app version 2.24.17 or newer, the number must not be linked to a Facebook Page (unlink it in the app first), and the WhatsApp Business account you pick in Meta should not be set up for Marketing Messages Lite. Calls stay in the app on your phone: WhatsApp calling through GetSetSales is not available on these numbers. If the number is on ordinary WhatsApp, delete that WhatsApp account on the phone first, then connect it as a new number. What to expect.

Creating an account takes a couple of minutes and connecting your number about ten. Your first template then needs Meta’s approval, which usually comes within minutes. Most businesses send their first campaign the same day. See the steps.

Meta controls messaging limits and business verification. Check the current limit in your WhatsApp Manager and complete any checks Meta requests before planning a larger campaign.

Yes. Add a tags column to your CSV, with several tags in one cell separated by commas. Before anything is saved, the import shows which rows are ready, which will be skipped and why, and the first 10 contacts as they will look. Numbers without a country code are flagged, and you can add 91 to all of them in one tap. See how.

Yes, with drip campaigns: a series of messages each person gets over days, which stops when they reply, pay or book. Start from a ready-made recipe. Each message is an approved template, charged like any other. See drip campaigns.

Yes, in India. You send an order from the Inbox and the customer pays by UPI, card or netbanking without leaving the chat, into your own Razorpay, PayU, BillDesk or Zaakpay account. It needs a one-time setup in WhatsApp Manager: a verified business, an approved display name, and a test payment. Payment links from Razorpay or PayU work without it. See the steps.

Yes, as a carousel: 2 to 10 cards customers swipe, each with a photo, text and buttons. Meta allows carousels only as marketing templates, so each send is Meta’s marketing charge plus our ₹0.15. See carousels.

Yes. On the login screen, choose Sign in with a code instead and type the one-time code we email you.

Yes. Digiturtle Marketing (OPC) Private Limited is a verified business on Meta, and GetSetSales is an official Meta Tech Provider for the WhatsApp Business Platform — which is what allows us to connect and manage WhatsApp Business Accounts on behalf of other businesses. Our app passed Meta’s App Review for the whatsapp_business_messaging and whatsapp_business_management permissions.

Yes. Messages are delivered through Meta’s WhatsApp Cloud API. Only templates Meta has approved can be sent outside a 24-hour conversation window, exactly as WhatsApp requires.

They are added to your opt-out list automatically and excluded from every future campaign for your business. Honouring that is not optional on WhatsApp, so the platform enforces it for you.

The wallet is prepaid. You top up, and our platform fee comes out of it as messages are delivered — ₹0.15 for a template message you start a conversation with, and ₹0.15 once per customer conversation you answer, by bot or by your team — included when it follows up a template you sent them in the last 24 hours. Replies carry no fee from us. A message that fails to deliver is not charged. Meta bills its own charges to you separately, on your own Meta account. Your wallet history shows every top-up and every deduction.

No. There is no base subscription and no contract. The optional extras are Meetings booking (₹199 a month after a 20-day free trial, renews monthly until you cancel), WhatsApp calling (₹499 for 30 days per number), extra team members and extra contact room.

10,000 contacts and 3 team members, counting the owner. A further 1,00,000 contacts is ₹499 for 30 days. Extra team members are ₹199 each for 30 days. Neither renews by itself, and there is no limit on campaigns. See what is included.

Yes, ₹500. Sending, and starting new automation runs, pauses when your wallet balance falls to ₹100, so top up before it gets there. Replies to customers (from your Inbox, FAQ answers and the default reply) keep going a little past zero, to −₹10, and then stop too. Your first 100 messages need no balance at all.

Not at present. Digiturtle Marketing (OPC) Private Limited is not registered for GST, so none is added to a top-up or an add-on, and the amount you pay is the amount credited. GST will be charged as applicable upon GST registration.

Failed or duplicate payments are refunded in full. Unused wallet balance is generally non-refundable. The details are in the Refund & Cancellation Policy.

Customers call your WhatsApp Business number from their chat with you, and your team answers in the browser. It is an optional add-on: ₹499 for 30 days per number, including 500 incoming and 200 outgoing minutes. More about calling.

No. We log who called and for how long, but the conversation itself is never stored.

Yes, with the Meetings add-on. Add a “Book a meeting” step to any automation and your free times appear in the chat. The customer taps one and it’s booked, with a confirmation and your Google Meet, Zoom or Teams link. Two people can never book the same time. You can also book a time for a customer yourself from the Meetings page.

₹199 a month, paid by card or UPI through Razorpay, separate from your wallet. The first 20 days are free, counted from when you first set up meetings, not from signup. The trial covers booking only: reminders are WhatsApp templates from your number, charged like any template. They use your first 100 free messages first, then ₹0.15 each from your wallet, plus Meta’s own charge for an update message. See pricing.

Yes. Pick up to five reminders, any time from 5 minutes to 7 days before the meeting, sent to the customer, to you, or both. From a reminder the customer can tap “I am available” or “Please reschedule” and choose a new time in the chat.

Meetings already booked still get their reminders. Automations simply stop offering new times until you subscribe again.

Only the teammates you invite to your account. We don’t sell data, and we don’t use your contacts for anything beyond running the service for you — see our Privacy Policy.

On Amazon Web Services infrastructure in the Mumbai region (ap-south-1), in India.

Yes. We delete your account and everything held for it on request, at no charge. How to request deletion.

Yes, all three are built in. An automation can start when a Razorpay or PayU payment succeeds or fails (and when a Razorpay payment link is paid or expires), and send a receipt or a retry link on WhatsApp. A Google Sheets step can add, find or update rows. No developer needed. See how it works.

Yes. There is a documented REST API for sending messages, scheduling campaigns, syncing contacts and creating support tickets, authenticated with your own API key. See docs.getsetsales.in.