Blog · Automation
Booking astrology consultations on WhatsApp, with birth details and payment first
Most of an astrologer’s day goes on messages that aren’t consultations: “fees kitni hai?”, “kab free ho?”, “time of birth exact chahiye?”. Then a client books and doesn’t pay, or pays and forgets the call.
The usual problems
- Birth details arrive in pieces. Date in one message, place two days later, time “around evening”. You chase them before every reading.
- No-shows on free bookings. If nothing is paid, nothing is committed.
- Price questions at midnight. The same five questions, every day, often in Hinglish.
- Remembering the call. The client forgets the time, or can’t find the video link.
This works the same for vastu consultants, numerologists and tarot readers. Only the questions change.
Step 1: answer the common questions on their own
Add up to 15 FAQ answers: fees for each type of consultation, how long a session is, whether calls are audio or video, what details you need, how remedies are shared. When someone asks “kundli matching ka charge?”, your own answer goes out word for word, even if the wording doesn’t match exactly. For anything else, a default reply can acknowledge the message and tell them when you’ll respond.
Step 2: collect birth details with questions
Build an automation that starts on a keyword like “BOOK”, or on the first message from a new number. It asks, one at a time:
- Which consultation? (buttons: Kundli reading, Matchmaking, Vastu, Numerology, Tarot)
- Full name
- Date of birth
- Time of birth (with a button for “Not sure”)
- Place of birth
- The main question they want answered
Each answer is saved to the contact as a custom field. Before the call, you open the chat and everything is in one place. For matchmaking, ask the same questions for both people. For vastu, ask for the city, the type of property and whether they can share a floor plan.
A branch can send people to different paths: a quick question goes to a person on your team, a full reading goes to booking.
Step 3: let them pick a time
With the Meetings add-on, clients pick a free time in the chat. Each service can have its own length, so a 15-minute tarot reading and a 60-minute kundli consultation don’t clash. If you run a group session, say a monthly numerology workshop, a group slot lets several people book the same time.
Meetings is ₹199 a month after a 20-day free trial.
Step 4: take payment before the call
Send a Razorpay or PayU payment link in the chat for the consultation fee. The client pays by UPI or card. An automation can start when the payment comes in:
- sends a thank-you and confirmation on WhatsApp,
- adds a “Paid” tag, and the contact moves to Won in the pipeline,
- adds the booking and payment as a row in Google Sheets, so your accounts stay simple.
Make it clear in your FAQ answer and booking message that the slot is confirmed once the fee is paid. A paid booking is a real commitment, and you aren’t holding slots for people who were only asking.
Payment request (Utility)
“Namaste {{1}}, your {{2}} consultation is on {{3}} at {{4}}. Please pay ₹{{5}} to confirm the slot: {{6}}. Thank you.”
Step 5: a reminder with the call link
Reminders go out before the booking. Put your call details in the reminder so the client doesn’t have to search for them.
Day before (Utility)
“Namaste {{1}}, a reminder of your {{2}} consultation tomorrow at {{3}}. Please keep your questions ready. Need another time? Reply here.”
Just before the call (Utility)
“Hello {{1}}, your consultation with {{2}} starts at {{3}}. Join here: {{4}}. Please be in a quiet place.”
If a client needs to move the call, you can reschedule from the bookings list without a back-and-forth.
After the consultation
Send remedies, gemstone notes or a summary in the same chat, so the client has them on their phone. If you suggest a follow-up session, a drip can check in after a few weeks and stops as soon as they reply. Festival greetings are a gentle way to stay in touch with past clients; see festival greetings that don’t feel like spam.
What it costs
No monthly subscription for the base product. Each conversation is ₹0.15 with us, whoever starts it, and replies in it are free. Each automation run is ₹0.15. 200 bookings in a month, each with a booking conversation and a payment automation, is about ₹60 with us, plus Meta’s template rate for reminders, billed by Meta. Your first 100 are free. See the page for astrologers and pricing.
Related: WhatsApp appointment reminders that cut no-shows and how to set up a WhatsApp auto reply.
Common questions
Can clients pay inside WhatsApp?
They pay through a Razorpay or PayU link sent in the chat, by UPI or card. The payment comes to your Razorpay or PayU account.
Can I keep using WhatsApp on my phone?
Yes. Connect the number clients already know and keep using the WhatsApp Business app. Your contacts and up to 6 months of chats come across.
Is client information private?
Each client chats with you one-to-one, never in a group, and their birth details are saved to their own contact in your account, not shared with other clients.